Biting Point Terms of Use

1. The short version

• Biting Point is a free beta. It may have faults and it may change or stop without notice.
• It is not an emergency service. The crash countdown and SOS alert your family; they do not call anyone for you.
• You must be 13 or over, and each person needs their own account.
• You are responsible for the people you invite into your family circle.
• Use it honestly and legally. We can suspend accounts that are misused.
• These terms are governed by the law of England and Wales.

2. Who we are and what these terms cover

Biting Point is provided by Patient Thread Ltd, a company registered in England and Wales (company number 17167409). "We", "us" and "our" mean Patient Thread Ltd. "You" means the person using the app.

These terms apply to the Biting Point app, the family beta programme and any related support we provide. By creating an account or using the app you agree to them. If you do not agree, please do not use the app.

Our privacy notice explains how we handle personal data and forms part of these terms.

3. A beta, provided as-is

Biting Point is currently a beta. That means:

• It is provided as-is and as available, without any warranty that it is accurate, reliable, complete or free from faults.
• Features may change, be removed or stop working between versions. Data recorded in one version may not carry over to the next.
• We may pause or end the beta, or close the service, at any time. Where we reasonably can, we will give notice by email.
• The beta is free. No price has been announced. If we introduce charges in future, we will tell you in advance and you will be able to stop using the app before any charge applies.

Drive scores, practice hours and theory questions are there to help families talk about driving. They are not an assessment by the DVSA or anyone else, and they do not replace a qualified instructor, the official theory test or the practical driving test.

4. Not an emergency service

The check-in, SOS and crash countdown features send alerts and a location to the members of your family circle, and may offer a button that dials 999 from your phone. They depend on the phone being on and with you, on its sensors, on mobile signal or Wi-Fi, on battery level and on the settings you have chosen. Any of these can fail. Alerts may be late, inaccurate or not sent at all.

These features must not be relied on as the only safety measure. They do not replace telling someone where you are going, carrying a charged phone, or calling the emergency services yourself.

5. Who can use the app

• You must be 13 or over to hold an account. If you are under 18, please make sure a parent or guardian knows you are using the app.
• One account per person. Do not share your login with anyone else, and do not create an account for someone else without their knowledge and agreement.
• You must give accurate information when you sign up and keep it up to date.
• The app is designed for use in the United Kingdom. The DVSA references, the 70 mph limit and the 999 button assume UK roads and UK emergency numbers.

6. Families and the people you invite

A family circle is created by one person and joined by others using a 6-character code. Everyone in a circle can see the location and drives that each member chooses to share.

• Only invite people you know and trust. Treat the family code like a key to your home: do not post it or send it to people outside your household.
• The person who creates a family, and anyone who shares the code, is responsible for who joins. If you let the wrong person in, remove them straight away and tell us if you need help.
• Each member controls their own sharing mode. Do not pressure anyone into sharing more than they choose to, and do not use the app to monitor someone without their knowledge. Using the app to track a person without their agreement may be a criminal offence.
• Location shown in the app is only as good as the phone that sent it. It may be out of date or wrong.

7. Using the app properly

You agree not to:

• use the app while driving in a way that breaks the law. The driver must not handle the phone. Check your drive, score or messages only when safely stopped;
• enter false practice hours, drives or test records, or alter another person's records;
• use the app to harass, stalk, intimidate or control anyone;
• attempt to access another family's data, interfere with the service, reverse engineer the app or probe its security without our written permission;
• use the app for any commercial purpose, including fleet tracking or insurance assessment, without our agreement.

The app, its design, its text and its question bank belong to Patient Thread Ltd or our licensors. You may use them within the app for personal, family use only.

8. Suspending or closing accounts

We may suspend or close an account, or remove someone from a family, if we reasonably believe these terms have been broken, if the account is being used to harm someone, or if we are required to by law. Where we can, we will tell you why and give you a chance to respond.

You can leave a family or delete your account at any time. To delete your account, email us at the address in section 12. We delete the account and everything linked to it within 30 days, apart from records we must keep for legal reasons.

9. Your data

Your location, drives and practice records are your data. We host it in the United Kingdom and keep each family ringfenced in our database. We do not sell it, we do not share it with data brokers, advertisers or insurers, and we do not put advertising or analytics software in the app. The privacy notice has the detail, including how long we keep things and your rights.

You are responsible for what you enter. Please do not record other people's personal details in notes or supervisor names without their agreement.

10. Our liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited or excluded under the law of England and Wales.

Subject to that, because Biting Point is a free beta provided as-is:

• we are not liable for any loss or damage arising from a drive, alert, score, location or record being missing, late, inaccurate or wrong;
• we are not liable for any loss or damage arising from the crash countdown, SOS or check-in features failing to work, or from reliance on them;
• we are not liable for loss of data, loss of profit, or any indirect or consequential loss;
• our total liability to you for anything arising from the app is limited to £100.

If you are a consumer, nothing in these terms affects your statutory rights.

11. Changes to these terms

We may change these terms as the app develops, for example when the beta ends, when Android support is added or if pricing is introduced. The version number and date at the top will change when we do. For significant changes we will tell you by email or in the app before they take effect. If you keep using the app after a change, you accept the updated terms. If you do not accept them, you can delete your account.

12. Law and contact

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over any dispute. If you live in Scotland or Northern Ireland you may also bring a claim in your local courts.

If any part of these terms is found to be unenforceable, the rest still applies.